Hi all,
So I’ve got RT up and running, I’ve created a queue (that works) and a
group with users. I’ve granted the users all the rights available, and have
been having some trouble with e-mail notifications.
Right now, the only notifications that work are when an auto-reply is sent
to a requester informing them the ticket has been received. I want an
e-mail notification to be sent when someone takes a ticket or is assigned a
ticket. I’ve created a scrip in which the condition is 'On Owner Change’
the action is to ‘Notify Owner’ with one of the templates. I’ve checked
that the users have valid e-mail addresses, yet I get nothing.
Any insight or help on this?
Thanks,
Scott
Nevermind, this turned out to be an issue in my postfix config in the
relay.On Thu, May 31, 2012 at 1:57 PM, Scott Sjodin scott.sjodin@gmail.comwrote:
Hi all,
So I’ve got RT up and running, I’ve created a queue (that works) and a
group with users. I’ve granted the users all the rights available, and have
been having some trouble with e-mail notifications.
Right now, the only notifications that work are when an auto-reply is sent
to a requester informing them the ticket has been received. I want an
e-mail notification to be sent when someone takes a ticket or is assigned a
ticket. I’ve created a scrip in which the condition is ‘On Owner Change’
the action is to ‘Notify Owner’ with one of the templates. I’ve checked
that the users have valid e-mail addresses, yet I get nothing.
Any insight or help on this?
Thanks,
Scott