Basic config advise

RT Users
1

Hi all,

I need and advise. I would like to provide some customers web acces to RT
so they can see and reply to requests from their company, even if they are
not the “Requestor” of these requests.

I have created “unpriviledge” accounts for them.

What is the best way to handle this?

Regards,

Francois

Random Thought:
Since it is difficult to join them together, it is safer to be feared than to be loved when one of the two must be lacking. - Niccol� Machiavelli, The Prince, 1514

2

I need and advise. I would like to provide some customers web acces to
RT so they can see and reply to requests from their company, even if
they are not the “Requestor” of these requests.

I have created “unpriviledge” accounts for them.

What is the best way to handle this?

Probably best to create a group per company, make all appropriate users
a member of that group, and grant the group SeeTicket right on the
particular queue for that customer.

-- Niels.