This thing frustrates me along the line
Okay some things i got it and some not… i think
So… When i create a Queue on the normal way with RT… and i have no entry
for an reply adress…
which adress did the system use as a standard reply adress to communicate
with the system?
is it even possible to use this extension without an E-Mail System in RT?
has 3 Queues and a few user … ( no email adresses)
Clone queue Nagios:
So if i try to clone sth. i fill out the description for the clone.
then comes an error:
Staff group Nagios _support for queue Nagios not found
Owner group Nagios _owners for queue Nagios not found
What has that got to do with with the Email thing?
I’m really starting to feel stupid.
may you have an example for me
to understand something more clearly
it would be great
best regards john
Kenneth Crocker wrote:
If I may. The email address is the way all correspondence is directed for
Queue. If a ticket is opened and RT sends a notice to the requestor, the
"Reply" address for that requestor would be the email address for that
Queue. If I wanted to send the ticket owner an email, but wanted that same
email to be seen in a ticket’s history, I would need the Queue’s email
address so I could put it into the “Cc” portion, along with the ticket
number in the subject field. The email address that is associated with a
Queue is how RT keeps correspondence for one Queue out of another Queue.
Does that make sense? Therefore, if you are cloning a Queue, the only real
"new" stuff you would need is a description, perhaps a tag, and an email
I think i have an fundamental problem to understand in which way these
Extension Works …
So for my point of View:
This Extension can Clone an Queue.
So … refer to the Readme
The option to create an procmailfile is basically but not necessary …
But what i fail to see is that you need in order to create a new quick
queue a e-mail adress …why?
or I’m on the way to barking up the wrong tree !
It’s all Greek to me
sorry i dont get it
thnx for help
best regards john
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