If I may. The email address is the way all correspondence is directed for a
Queue. If a ticket is opened and RT sends a notice to the requestor, the
“Reply” address for that requestor would be the email address for that
Queue. If I wanted to send the ticket owner an email, but wanted that same
email to be seen in a ticket’s history, I would need the Queue’s email
address so I could put it into the “Cc” portion, along with the ticket
number in the subject field. The email address that is associated with a
Queue is how RT keeps correspondence for one Queue out of another Queue.
Does that make sense? Therefore, if you are cloning a Queue, the only real
“new” stuff you would need is a description, perhaps a tag, and an email
address.
Kenn
LBNLOn Tue, Mar 15, 2011 at 3:49 AM, john s. fireskyer@gmx.de wrote:
Hello all,
I think i have an fundamental problem to understand in which way these
Extension Works …
So for my point of View:
This Extension can Clone an Queue.
So … refer to the Readme
The option to create an procmailfile is basically but not necessary …
But what i fail to see is that you need in order to create a new quick
queue a e-mail adress …why?
So… When i create a Queue on the normal way with RT… and i have no entry
for an reply adress…
which adress did the system use as a standard reply adress to communicate
with the system?
is it even possible to use this extension without an E-Mail System in RT?
My RT:
has 3 Queues and a few user … ( no email adresses)
Clone queue Nagios:
So if i try to clone sth. i fill out the description for the clone.
then comes an error:
Staff group Nagios _support for queue Nagios not found
Owner group Nagios _owners for queue Nagios not found
What has that got to do with with the Email thing?
*confused &-(
I’m really starting to feel stupid.
may you have an example for me
to understand something more clearly
it would be great
best regards john
Kenneth Crocker wrote:
John,
If I may. The email address is the way all correspondence is directed for
a
Queue. If a ticket is opened and RT sends a notice to the requestor, the
“Reply” address for that requestor would be the email address for that
Queue. If I wanted to send the ticket owner an email, but wanted that same
email to be seen in a ticket’s history, I would need the Queue’s email
address so I could put it into the “Cc” portion, along with the ticket
number in the subject field. The email address that is associated with a
Queue is how RT keeps correspondence for one Queue out of another Queue.
Does that make sense? Therefore, if you are cloning a Queue, the only real
“new” stuff you would need is a description, perhaps a tag, and an email
address.
Kenn
LBNL
Hello all,
I think i have an fundamental problem to understand in which way these
Extension Works …
So for my point of View:
This Extension can Clone an Queue.
So … refer to the Readme
The option to create an procmailfile is basically but not necessary …
But what i fail to see is that you need in order to create a new quick
queue a e-mail adress …why?
