A small add: I assumed that all your customizations were made following official guidelines, i.e. putting everything under local/ path. If you are unsure, include lib/ directory in your backup.
Moreover, here are two semi-official backup scripts:
http://requesttracker.wikia.com/wiki/BackupRTDB
http://requesttracker.wikia.com/wiki/BackupRT
Inizio: rt-users-bounces@lists.bestpractical.com [rt-users-bounces@lists.bestpractical.com] per conto di Scotto Alberto [al.scotto@reply.it]
Inviato: giovedì 12 luglio 2012 20.13
Fine: Kevin Elliott; rt-users@lists.bestpractical.com
Oggetto: [rt-users] R: Backing up RT’s configuration files?
Hi Kevin,
I think it’s enough to back up:
- etc/ containing RT’s config files
- local/ containing all the extensions you added and your own customizations
Regards
Inizio: rt-users-bounces@lists.bestpractical.com [rt-users-bounces@lists.bestpractical.com] per conto di Kevin Elliott [kevin_elliott@ci.juneau.ak.us]
Inviato: giovedì 12 luglio 2012 19.52
Fine: rt-users@lists.bestpractical.com
Oggetto: [rt-users] Backing up RT’s configuration files?
Hello all.
I have temporary custodianship over our RT server and would like to implement some sort of simple script backup system.
I’m planning on just dumping a copy of the database onto our backup server but what other files should I tar and move off the host? I am not very familiar with the underpinnings of RT so it’s difficult for me to decide what to backup.
What files/directories should I backup so that I can quickly recover the RT server and our ticket content in the event of Something Bad™?
Thanks.
Kevin Elliott
Network Specialist
City and Borough of Juneau, MIS
(907) 586 - 0905
Alberto Scotto
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Alberto Scotto
Blue Reply
Via Cardinal Massaia, 83
10147 - Torino - ITALY
phone: +39 011 29100
al.scotto@reply.it
www.reply.it
The information transmitted is intended for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer.