AW: The Exchange Server <-> RT relationship


Von: James Satterfield []
Bereitgestellt: Montag, 9. September 2002 23:08

I’m sure I’m not the only one…

My primary email server here is Exchange 5.5. My rt machine
lives at So I’ve setup "Custom Recipients"
on my exchange server for all my queues. This causes all
internal mail sent to say ITSUPPORT to be redirected to
Outlook takes a look at the From: header and sees
the email address of Outlook being
such a smart mail client checks the Global Address List and
finds this address associated with my ITSUPPORT custom
recipient. So it then displays From: ITSUPPORT rather then
From: Joe via RT.

You could try to hide your custom recipient in the exchange address
book. Just a guess,