AW: Stylesheets sometimes lost and "page cannot be displayed" errors on RT 3.2.2

RT Users
1

Hi,

being the original poster I would like to give a feedback on how things went on in our case in the meantime. Jesse was suggesting to have look into the apache log and it turned out that apache did have a hell of a lot of problems with every request designated to RT (shame on our sys admin that he did not check this in the first place). This apache instance also is the “gateway” for a content management system based on php I believe called typo 3. So we blamed the whole thing on some configurational interference.

Short of time for further investigation our sys admin simply setup a separate apache instance on another virtual machine solely dedicated to RT. This one now works without hassle. I still asked for the error log of the original instance but did not get it yet. If there is any interest in this forum to still track this down I will be happy to provide it.

Regards, Joerg.

2

Short of time for further investigation our sys admin simply setup a
separate apache instance on another virtual machine solely dedicated
to RT. This one now works without hassle. I still asked for the error
log of the original instance but did not get it yet. If there is any
interest in this forum to still track this down I will be happy to
provide it.

I observe the “lost style sheet” on occasion and “timeout fetching
pages (on Safari)” and my RT has always been its own instance of apache
on its own IP/port.

Vivek Khera, Ph.D.
+1-301-869-4449 x806

smime.p7s (2.42 KB)