we got the same problem with changing (only) a CustomField and scrip “On
Transaction notify …”.
(RT 3.2.3, Apache2, mod_perl2, MySQL 4.0.21-4, perl-5.8.5-3.2)
When a CustomField is changed, a email without body is send and the email is
not recorded in the history. In the logfile we got following error:
Mar 16 14:42:17 ddatli0s RT:
firstname.lastname@example.org #5437/66660 -
Mar 16 14:42:17 ddatli0s RT: Scrip IsApplicable 18 died. - $/ as given is
currently unsupported at /usr/lib/perl5/site_perl/5.8.5/MIME/Decoder/NBit.pm
[blib/lib/Mail/Internet.pm (autosplit into
Von: Jonathan Reeder [mailto:email@example.com]
Gesendet: Donnerstag, 17. März 2005 18:02
Betreff: [rt-users] RT sending blank email bodies
I have probably 2 or 3 Requestors a week who report that all correspondences
they receive from RT are blank. Apparently the emails have subjects, but
the bodies are completely empty. Unfortunately, I can’t reproduce this
problem, and until I had heard it from several users, I just wrote it off.
I know that this could just as easily be a problem with my MTA as with RT,
but since I only hear the complaint regarding messages sent via RT, I
figured I’d ask if anyone else has ever experienced reports of this type of
Also, if anyone has any tips for me in terms of debugging this thing or
attempting to reproduce it, they would be greatly appreciated.