AW: Re: Assigning Tickets

Torsten_Brumm · July 10, 2007, 1:12pm

Yes, but group1 needs at queue2 also createticket and showqueue right to move them.

Then they are able to see the queue but only the ticket they moved.

TorstenFrom: rt-users-bounces@lists.bestpractical.com rt-users-bounces@lists.bestpractical.com
To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Tue Jul 10 15:05:01 2007
Subject: Re: [rt-users] Assigning Tickets

At Monday 7/9/2007 11:43 PM, you wrote:

Okay, our general setup is this:

Group1 → Queue1

Group2 → Queue2

I want to be able for Group1 to move a ticket into Queue2 but NOT be able to
see any of the tickets in Queue2 and vice versa.

Is this possible?

Thanks,
Marc

Hi Marc,

Did you try this? I think all a user needs to move a ticket to
another queue is ModifyTicket rights on the original queue.

Steve

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Torsten_Brumm · July 10, 2007, 1:18pm

And I forgot, depending on your global setup (we granted globally to the requestor showticket,replytoticket) he can see the moved ticket or after move he gets a rt error with access denied.From: rt-users-bounces@lists.bestpractical.com rt-users-bounces@lists.bestpractical.com
To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Tue Jul 10 15:05:01 2007
Subject: Re: [rt-users] Assigning Tickets