Hi,
You don’t need to change anything at this unprivileged user, just grab them from the inactive users list and activate them, it makes no sense to hold them twice inside the rt db.
If you really like to get rid of them, use rtx-shredder and shred them with ruslans tool, that’s more secure, but never do this inside the db, otherwise you will find yourself in big trouble 
TorstenFrom: rt-users-bounces@lists.bestpractical.com rt-users-bounces@lists.bestpractical.com
To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Fri Jul 13 15:42:10 2007
Subject: Re: Antw: Re: [rt-users] Users seem to be created automagically
In your previous post, you mentioned that sometimes you want to create a
particular user, but can’t because this new users email address is already
taken by a user that got automatically created.
To fix that, you do exactly what you are doing - you manipulate/change the
address of the inactive user, then create the new user with the correct
email address.
Yes, you can merge users. There are examples of how to accomplish this in
the Wiki (I think) as well as archived postings to this list. I would
search there first.
James Moseley
"Stefan Marx"
<Stefan.Marx@SCHO
BER.DE> To
Sent by: <rt-users@lists.bestpractical.com>
rt-users-bounces@ cc
lists.bestpractic
al.com Subject
Antw: Re: [rt-users] Users seem to
be created automagically
07/13/2007 08:28
AM
Hi
…
But those users are disabled by default - they don’t have
permissions. The
reason you don’t see those users in the drop-down list is because
you
need
to select ‘include disabled users in search’ at the bottom of the
screen.No. I find them in only 1 or 2 places, and never in the normal users
list, regardless if I enable the view of disabled users.
Ooookay, I found out how to find them… Just a % in the search
field…
But is there a way to somehow merge them together or clean them out
consistently? Because I can find the same user with at least three
different versions of his email address or typos of it and the like. For
now it seems I have to learn some more SQL…
Regards, Stefan
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