Hi,
this was also a issue in our company, so learning by doing
I got this solution. There are beter ways for sure.
To get ALWAYS an entry about the time worked when a ticket is updated,
I added this Javascript to
<path_to_where_RT_lives>/WebRT/html/Ticket/Update.html
nd in the %ARGS section
$Repl => “yes”
and to <path_to_where_RT_lives>/WebRT/html/Elements/Submit
inside both “<INPUT TYPE=SUBMIT, before ‘%if ($Name)…’” tags
%if ($Repl) {
onClick=“return test()”
%}
and in the %ARGS section
$Repl => ‘’
I think it should also be able to react on the DefaultStatus.
Hope this helps
Ritschi =B-)
Lose your dreams and you will lose your mind
Rolling Stones - Ruby Tuesday
-----Ursprüngliche Nachricht-----
Von: Rick Ellis [mailto:Richard.Ellis@Sun.COM]
Gesendet: Donnerstag, 12. Februar 2004 12:59
An: rt-users@lists.bestpractical.com
Betreff: [rt-users] QuestionsHi Guys,
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- Is it possible to prevent a ticket being closed unless
someone enters
time in the Time worked field?
-------- Snap >8 -------