AW: Email notification on assignment

RT Users
1

I haven’t played around with scrips very much, but I’ll definitely give that a
shot.

Thanks!

ZBOn Monday 07 November 2005 3:42 pm, you wrote:

Hi ZB again,

Try also some scrips for the queue.

Condition: OnOwnerChange
Action: NotifyOwner
Template: Transaction

Try it out…

PS: RT Essentials is a good Book!!!
(Amazon.com
= 283155&n=507846&s=books&v=glance)

Callto://torsten_brumm

Thanks in advance
…

: Torsten Brumm
: IT Security Engineer
:
: Kuehne + Nagel
: HAM - MI-C
:
: Ferdinand Strasse 29-33
: 20095 Hamburg
:
: +49 (40) 329 15 199
: +49 (40) 329 15 500
:
: torsten.brumm@kuehne-nagel.com
: www.kn-portal.com
: icq: 78258840

....

-----Ursprüngliche Nachricht-----
Von: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] Im Auftrag von ZB
Gesendet: Montag, 7. November 2005 21:05
An: rt-users@lists.bestpractical.com
Betreff: [rt-users] Email notification on assignment

Hi All

Is there anyway to have RT send an email to a user when a
ticket has been assigned to them? This seems like it may be
some config option I’m overlooking, or maybe it’s done via a scrip?

Thanks!

ZB

The rt-users Archives

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Buy your copy of our new book, RT Essentials, today!

Download a free sample chapter from http://rtbook.bestpractical.com

2

ZB wrote:

I haven’t played around with scrips very much, but I’ll definitely give that a
shot.

Thanks!

You might look at
Request Tracker Wiki or
Request Tracker Wiki to
accomplish what you are after.

ZB

Hi ZB again,

Try also some scrips for the queue.

Condition: OnOwnerChange
Action: NotifyOwner
Template: Transaction

Try it out…

PS: RT Essentials is a good Book!!!
(Amazon.com
= 283155&n=507846&s=books&v=glance)

Callto://torsten_brumm

Thanks in advance
…

: Torsten Brumm
: IT Security Engineer
:
: Kuehne + Nagel
: HAM - MI-C
:
: Ferdinand Strasse 29-33
: 20095 Hamburg
:
: +49 (40) 329 15 199
: +49 (40) 329 15 500
:
: torsten.brumm@kuehne-nagel.com
: www.kn-portal.com
: icq: 78258840

....

-----Urspr�ngliche Nachricht-----
Von: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] Im Auftrag von ZB
Gesendet: Montag, 7. November 2005 21:05
An: rt-users@lists.bestpractical.com
Betreff: [rt-users] Email notification on assignment

Hi All

Is there anyway to have RT send an email to a user when a
ticket has been assigned to them? This seems like it may be
some config option I’m overlooking, or maybe it’s done via a scrip?

Thanks!

ZB

The rt-users Archives

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Buy your copy of our new book, RT Essentials, today!

Download a free sample chapter from http://rtbook.bestpractical.com

The rt-users Archives

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Buy your copy of our new book, RT Essentials, today!

Download a free sample chapter from http://rtbook.bestpractical.com

Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati