If you like to do this automatically, use a scip oncreate with option create tickets and a template that create the ticket in a queue you need. Look around at the wiki, there are many hints for approval creation, its the same only different ticket type.
From: email@example.com firstname.lastname@example.org
To: RT-Users@lists.bestpractical.com RT-Users@lists.bestpractical.com
Sent: Thu Apr 19 14:53:27 2007
Subject: [rt-users] Auto create multiple child tickets from one request
I’ve implemented “spawn child ticket” and that works well, but now I have a
requirement to automatically create multiple tickets from one request.
We mainly use RT internally and now we have a requirement for a “New
Depending upon a multi-select custom field, child tickets would be created
so work can be done by various groups/people.
Set up Phone,
Create email account,
Set up various applications accounts, etc.
Has anyone done anything similar?
Any help would be appreciated.
Business Systems Analyst - MES
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