Hi john,
Have a look onto the quicksearch under elements tree, inside you will find hardcoded the status informatin. Extend this with yours will help.
T.-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com rt-users-bounces@lists.bestpractical.com
To: RT Users rt-users@lists.bestpractical.com
Sent: Mon Apr 16 16:34:03 2007
Subject: [rt-users] Adding “open” statuses
I added two more status entries that are considered to be open in my
RT_SiteConfig.pm file, and they show up as valid and I can assign
tickets to them.
When opening a queue, it appears to only show new, open or stalled
tickets and not the two additional ones I added. I would like to see
tickets with the two new status entries as well.
Any idea how to make it so?
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