We have just installed RT and I am now preparing the administrational
settings. For that I have two questions:
1)I created a usergroup for normal users that are just allowed to create
tickets and comment on them. I have choosen the following rights:
CommentOnTicket, CreateTicket, ModifySelf, ReplyToTicket, SeeQueue,
ShowACL, ShowTicket, ShowTicketComments, Watch
My first text was creating a normal ticket. I added an AdminCC manually.
This person got the email with the Transaction-Template, but the
Requestor got no email, although I didn’t delete the default scrip “On
Why didn’t the requestor get an autoreply? Is there anything wrong with
the group rights? Or did we forget something in the installation?
- What ist the use of queue watchers? They are not displayed in a
transparent way, when you create a ticket. When do they get informed
about a ticket?
thanks for your help!