Good day,
This is a second call for help. The first post was on 12/21, maybe I’ll
have better luck this time.
I’ve got an email alias set up. I send it email from the email address
associated with my RT user account. A ticket is created, but I don’t get a
response back.
I discovered and changed the RedistributeAutoGeneratedMessages variable in
our RT_SiteConfig.pm file. I set it to 1 instead of ‘privileged’. This
changed the behavior in the rt.log. Instead of stating:
Not redistributing this message to unprivileged users based on site
configuration.
I now get the following for both Scrip #3 (on create autoreply) and Scrip
#4:
No recipients found. Not sending.
I also changed the NotifyActor value to 1. Same result.
I’m fairly new to RT. This is a new install and we’ve never had this
working. Am I missing something?
Summary: RT 3.6.5 Using Apache with mod_perl on Solaris 10.
Since the first post, I did a few more tests and I can only get an AutoReply
if I create the ticket via the web. If I use the mail gateway, I don’t get
an AutoReply.
Anyone have any ideas?
Bill Fischer