Hi,
When I reply on a ticket, I sometimes attach a document.
I want the requestors, who receive an update mail about my reply, to
also reveive that attachment.
Can anyone point me to the way to add this functionality to a template?
thx
Serge
Serge van Ginderachter http://www.vanginderachter.be/
Il n’y a pas de femmes frigides. Il n’y a que de mauvaises langues. –
Coluche