Hello,
I have a probably stupid question, but as I have a special
Autoreply_Local script preventing messages to certain email addresses, I
need to make sure:
What is the difference in between the Actions “Autoreply To Requestors”
and “Notify Requestors”?
Both do more or less
push ( @To, $self->TicketObj->Requestors->MemberEmailAddresses );
…so why is Autoreply a separate scrip (beside the fact that it allows
an Autoreply_Local to split out actions which are autoreplying to
requestors and actions where communication to requestors is sent)?
And should (in theory) “On Resolve Notify Requestors with template
Resolved” then not rather read “On Resolve Autoreply To Requestors with
template Resolved”?
Best regards,
Ruediger Riediger
Dr. Ruediger Riediger Sun Microsystems GmbH
NSG - SunCERT Komturstr. 18a
mailto:Ruediger.Riediger@Sun.com D-12099 Berlin
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