Autoreply vs. Notify

Hello,

I have a probably stupid question, but as I have a special
Autoreply_Local script preventing messages to certain email addresses, I
need to make sure:

What is the difference in between the Actions "Autoreply To Requestors"
and “Notify Requestors”?

Both do more or less

push ( @To, $self->TicketObj->Requestors->MemberEmailAddresses );

…so why is Autoreply a separate scrip (beside the fact that it allows
an Autoreply_Local to split out actions which are autoreplying to
requestors and actions where communication to requestors is sent)?

And should (in theory) “On Resolve Notify Requestors with template
Resolved” then not rather read “On Resolve Autoreply To Requestors with
template Resolved”?

Best regards,

Ruediger Riediger

Dr. Ruediger Riediger Sun Microsystems GmbH
NSG - SunCERT Komturstr. 18a
mailto:Ruediger.Riediger@Sun.com D-12099 Berlin
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Hello,

I have a probably stupid question, but as I have a special
Autoreply_Local script preventing messages to certain email addresses, I
need to make sure:

What is the difference in between the Actions "Autoreply To Requestors"
and “Notify Requestors”?

Notify Requestors traditionally obeys RT’s “never notify the person
sending the message” rule. Autoreply ignores that for obvious reasons.

Jesse Vincent wrote:

What is the difference in between the Actions "Autoreply To Requestors"
and “Notify Requestors”?

Notify Requestors traditionally obeys RT’s “never notify the person
sending the message” rule. Autoreply ignores that for obvious reasons.

ah, yes, this makes sense :slight_smile:
Thanks!

Best regards,

Ruediger Riediger

Dr. Ruediger Riediger Sun Microsystems GmbH
NSG - SunCERT Komturstr. 18a
mailto:Ruediger.Riediger@Sun.com D-12099 Berlin
NOTICE: This email message is for the sole use of the intended
recipient(s) and may contain confidential and privileged information.
Any unauthorized review, use, disclosure or distribution is prohibited.
If you are not the intended recipient, please contact the sender by
reply email and destroy all copies of the original message.
PGP 2048RSA/0x2C5020E9 964C E189 0FF0 8882 2BAB 65E2 6912 1FF2