Good day,
I’ve got an email alias set up. I send it email from the email address
associated with my RT user account. A ticket is created, but I don’t get a
response back.
I discovered and changed the RedistributeAutoGeneratedMessages variable in
our RT_SiteConfig.pm file. I set it to 1 instead of ‘privileged’. This
changed the behavior in the rt.log. Instead of stating:
Not redistributing this message to unprivileged users based on site
configuration.
I now get the following for both Scrip #3 (on create autoreply) and Scrip
#4:
No recipients found. Not sending.
I also changed the NotifyActor value to 1. Same result.
I’m fairly new to RT. This is a new install and we’ve never had this
working. Am I missing something?
Summary: RT 3.6.5 Using Apache with mod_perl. Details from Configuration →
Tools → System Configuration are below.
Thanks!
Bill Fischer
Perl v5.8.4 under solaris Apache v1.27; Apache::Connection v1.00;
Apache::Constants v1.09; Apache::DBI v1.06; Apache::Server v1.01;
Apache::Session v1.83; Apache::Session::Generate::MD5 v2.1;
Apache::Session:
:MySQL v1.00; Apache::Session::MySQL v1.01;
Apache::Session::Serialize::Storable
v1.00; Apache::Session::Store::DBI v1.02; Apache::Session::Store::MySQL
v1.04; Apache::Status v2.03; Apache::Symbol v1.31; Apache::Table v0.01;
AutoLoader v5.60; B v1.02; base v2.05; bytes v1.01;
Cache::Simple::TimedExpiry v0.27; capitalization v0.03; Carp v1.02; CGI
v3.11; CGI::Cookie v1.26; CGI::Util v1.5; Class::Container v0.12;
Class::Data::Inheritable v0.06; Class::ReturnValue v0.55; Clone v0.28;
constant v1.04; Cwd v3.25; Data::Dumper v2.121; Date::Format v2.22;
v1.48; DBIx::SearchBuilder::Union v0; DBIx::SearchBuilder::Unique v0.01;
Devel::StackTrace v1.15; Devel::StackTraceFrame v0.6; Devel::Symdump v2.08;
Digest::base v1.00; Digest::MD5 v2.33;
DynaLoader v1.05; Encode v1.99_01; Encode::Alias v1.38; Encode::Config
v1.07; Encode::Encoding v1.33; Errno v1.09; Exception::Class v1.23;
Exception::Class::Base v1.2; Exporter v5.58; Exporter::Heavy v5.58; Fcntl
v1.05; File::Basename v2.72; File::Glob v1.02; File::Path v1.06;
File::Spec v3.25; File::Spec::Unix v1.5; File::Temp v0.18; FileHandle
v2.01; HTML::Element v3.23; HTML::Entities v1.35; HTML::Formatter v2.04;
HTML::FormatText
v2.04; HTML::Mason v1.37; HTML::Mason::ApacheHandler v1.69;
HTML::Mason::Exception v1.1; HTML::Mason::Exception::Abort v1.1;
HTML::Mason::Exception::Compilation v1.1;
HTML::Mason::Exception::Compilation::IncompatibleCompiler v1.1;
HTML::Mason::Exception::Compiler v1.1; HTML::Mason::Exception::Decline v1.1;
HTML::Mason::Exception::Params v1.1; HTML::Mason::Exception::Syntax v1.1;
HTML::Mason::Exception::System v1.1;
HTML::Mason::Exception::TopLevelNotFound v1.1;
HTML::Mason::Exception::VirtualMethod v1.1; HTML::Mason::Exceptions v1.43;
HTML::Parser v3.56; HTML::Scrubber v0.08; HTML::Tagse
t v3.10; HTML::TreeBuilder v3.23; HTTP::Date v1.47; I18N::LangTags v0.35;
integer v1.00; IO v1.23; IO::File v1.14; IO::Handle v1.27; IO::InnerFile
v2.110; IO::Lines v2.110; IO::ScalarArray v2.110; IO::Seekable v1.1;
IO::WrapTie v2.110; IPC::Open2 v1.01; IPC::Open3 v1.0106; lib v0.5565;
Lis
t::Util v1.19; Locale::Maketext v1.10; Locale::Maketext::Fuzzy v0.10;
Locale::Maketext::Lexicon v0.64; Locale::Maketext::Lexicon::Gettext v0.15;
Log::Dispatch v2.20; Log::Dispatch::Base v1.09; Log::Dispatch::File v1.22;
Log::Dispatch::Output v1.26; Log::Dispatch::Screen v1.17; Mail::Address
v2.02; Mail::Field v2.02; Mail::Field::AddrList v2.02; Mail::Field::Date
v2.02; Mail::Field::Generic v2.02; Mail::Header v2.02; Mail::Internet
v2.02;Mail::Util v2.02; MIME::Base64 v3.07; MIME::Body v5.425;
MIME::Decoder v5.425; MIME::Entity v5.425; MIME::Field::ContDisp v5.425;
MIME::Field::ConT
raEnc v5.425; MIME::Field::ContType v5.425; MIME::Field::ParamVal v5.425;
MIME::Head v5.425; MIME::Parser v5.425; MIME::QuotedPrint v3.07;
MIME::Tools v5.425; MIME::Words v5.425; mod_perl v1.29;
Module::Versions::Report v1.03; overload v1.01; Params::Validate v0.89;
re v0.04; Regexp::Common v2.120; Regexp::Common::delimited v2.104; RT
v3.6.5; RT::Interface::Email v2; Scalar::Util v1.19; SelectSaver v1.00;
Storable v2.12; strict v1.03; Symbol v1.05; Text::Template v1.44;
Text::Wrapper v1.01; Time::HiRes v1.9708; Time::JulianDay v2003.1125;
Time::Local v1.07; Time::ParseDate v2006.0814; Time::Timezone v2006.0814;
Time::Zone v2.22; UNIVERSAL v1.01; UNIVERSAL::require v0.11; URI v1.35;
URI::Escape v3.28; utf8 v1.03; vars v1.
01; warnings v1.03; warnings::register v1.00; XSLoader v0.02;
RT Variables
RT::AmbiguousDayInPast 1
RT::BasePath /opt/rt3
RT::BinPath /opt/rt3/bin
RT::CORE_CONFIG_FILE /opt/rt3/etc/RT_Config.pm
RT::CommentAddress
RT::CorrespondAddress
RT::DatabaseHost localhost
RT::DatabaseName
RT::DatabasePassword Password not printed
RT::DatabasePort 3306
RT::DatabaseRTHost localhost
RT::DatabaseType mysql
RT::DatabaseUser
RT::DateDayBeforeMonth 1
RT::DefaultSearchResultFormat ‘id/TITLE:#’, ‘Subjec
t/TITLE:Subject’, Status, QueueName, OwnerName, Priority,
‘NEWLINE’, ‘’, ‘Requestors’,
‘CreatedRelative</smal
l>’, ‘ToldRelative’,
‘LastUpdatedRelative’, ‘TimeLeft’
RT::DefaultSummaryRows 10
RT::EmailOutputEncoding utf-8
RT::EtcPath /opt/rt3/etc
RT::FriendlyFromLineFormat “%s via RT” <%s>
RT::FriendlyToLineFormat “%s of Ticket #%s”:;
RT::LocalEtcPath /opt/rt3/local/etc
RT::LocalLexiconPath /opt/rt3/local/po
RT::LocalPath /opt/rt3/local
RT::LogDir /opt/rt3/var/log
RT::LogToFile debug
RT::LogToFileNamed rt.log
RT::LogToScreen error
RT::LogoURL /NoAuth/images/bplogo.gif
RT::LoopsToRTOwner 1
RT::MailCommand sendmailpipe
RT::MasonComponentRoot /opt/rt3/share/html
RT::MasonDataDir /opt/rt3/var/mason_data
RT::MasonLocalComponentRoot /opt/rt3/local/html
RT::MasonSessionDir /opt/rt3/var/session_data
RT::MaxAttachmentSize 10000000
RT::MaxInlineBody 13456
RT::MessageBoxWidth 72
RT::MessageBoxWrap HARD
RT::MinimumPasswordLength 5
RT::OldestTransactionsFirst 1
RT::Organization example.com
RT::OwnerEmail root
RT::RTAddressRegexp ^rt@example.com$
RT::RecordOutgoingEmail 1
RT::RedistributeAutoGeneratedMessages 1
RT::SITE_CONFIG_FILE /opt/rt3/etc/RT_SiteConfig.pm
RT::SendmailArguments -oi -t
RT::SendmailBounceArguments -f “<>”
RT::SendmailPath /usr/sbin/sendmail
RT::ShowTransactionImages 1
RT::StrictLinkACL 1
RT::Timezone US/Central
RT::UseFriendlyFromLine 1
RT::VERSION 3.6.5
RT::VarPath /opt/rt3/var
RT::WebBaseURL
RT::WebDefaultStylesheet 3.5-default
RT::WebFlushDbCacheEveryRequest 1
RT::WebImagesURL /NoAuth/images/
RT::WebPort 443
RT::WebURL
RT::rtname
Perl configuration
Summary of my perl5 (revision 5 version 8 subversion 4) configuration:
Platform:
osname=solaris, osvers=2.10, archname=sun4-solaris-64int
uname=‘sunos localhost 5.10 sun4u sparc SUNW,Ultra-2’
config_args=‘’
hint=recommended, useposix=true, d_sigaction=define
usethreads=undef use5005threads=undef useithreads=undef
usemultiplicity=undef
useperlio=define d_sfio=undef uselargefiles=define usesocks=undef
use64bitint=define use64bitall=undef uselongdouble=undef
usemymalloc=n, bincompat5005=undef
Compiler:
cc=‘gcc’, ccflags =‘-D_LARGEFILE_SOURCE -D_FILE_OFFSET_BITS=64
-D_TS_ERRNO’,
optimize=‘-O’,
cppflags=‘’
ccversion=‘Sun WorkShop’, gccversion=‘’, gccosandvers=‘’
intsize=4, longsize=4, ptrsize=4, doublesize=8, byteorder=87654321
d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=16
ivtype=‘long long’, ivsize=8, nvtype=‘double’, nvsize=8, Off_t=‘off_t’,
lseeksize=8
alignbytes=8, prototype=define
Linker and Libraries:
ld=‘gcc’, ldflags =‘’
libpth=/lib /usr/lib /usr/ccs/lib
libs=-lsocket -lnsl -ldl -lm -lc
perllibs=-lsocket -lnsl -ldl -lm -lc
libc=/lib/libc.so, so=so, useshrplib=true, libperl=libperl.so
gnulibc_version=‘’
Dynamic Linking:
dlsrc=dl_dlopen.xs, dlext=so, d_dlsymun=undef, ccdlflags=‘-R
/usr/perl5/5.8.4/lib/sun4-solaris-64int/CORE’
cccdlflags=‘-fPIC’, lddlflags=‘-G’