Autoreply Filters?

RT Users
1

Hey Everyone,

Over the weekend we received spam from some domain, after the
autoreply was sent to them, we received 3000+ e-mails from the domain
responding that the address did not exist… We’re probably still
receiving the e-mails but I put a block on the domain once I came in
this morning.

Has anyone else run into this problem? And did you do anything to
remedy it? I was thinking of maybe setting some sort of custom
condition, but all these spam e-mails come in with different subjects
and senders that Id probable spend all my days adding new conditions.
:slight_smile:

Thanks.

-Juan

2

Over the weekend we received spam from some domain, after the
autoreply was sent to them, we received 3000+ e-mails from the domain

RT seriously needs an autoreply squelcher built in and operational
out of the box. It should not send an autoresponse to any given
address more than X times per Y time across all of the queues. I’d
set it as low as 3 times per hour. If a customer is making that many
tickets, then too bad :slight_smile:

We’ve had autoresponder fights before and it ain’t pretty. Once it
was between our RT and the remote site’s RT. It was almost funny.

smime.p7s (2.47 KB)