Autoreply doesn't work

RT Users
1

I configured a global “Autoreply OnCreate” scrip with a custom template but
no reply is send when a ticket is created by a incoming email. I have never
had a problem with this in the past, is there something I have overlooked?
Any suggestions gladly appreciated.

RT 3.4.1

Chris Mason

2

Chris Mason (Lists) wrote:

I configured a global “Autoreply OnCreate” scrip with a custom template but
no reply is send when a ticket is created by a incoming email. I have never
had a problem with this in the past, is there something I have overlooked?
Any suggestions gladly appreciated.
See RT logs(http://wiki.bestpractical.com/?Debug).
May be you’ve done mistake in the autoreply template.

Regards, Ruslan.