Autoreply and Correspond Issue

RT Users
1

Hello,

I am running RT 3.6.3 on CentOS 4.4 (32-bit) with Apache2 and Postfix
for a few months now. I just realized that e-mail has not been going
out to requestors via Autoreply or Correspond when using e-mail (via
rt-mailgate). If I log into the web interface and reply to a ticket,
the requestor does receive an e-mail and it is recorded in the ticket.

Is there a setting in RT_SiteConfig.pm that I should be setting?

I did notice in the message header that they are getting tagged with
the following two headers:

RT-Squelch-Replies-To: {valid email address of requestor}
RT-DetectedAutoGenerated: true

The logs show the following: “No recipients found. Not sending. (/usr/
local/rt/lib/RT/Action/SendEmail.pm:255)”, but the requestor is
listed in the ticket.

The one thing that might be causing a problem on is that I use
helpdesk@domain.com as the e-mail address which forwards to
helpdesk1@otherdomain.com which is the RT server.

Thanks,
Carlos

smime.p7s (2.36 KB)

2

I had a similar problem with mine and I had to alter the sendmail
configuration files (.mc/.cf)

The DAEMON_OPTIONS line was the problem

Hope this helps

Best regards

NJW-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Moreira,
Carlos
Sent: 06 March 2007 04:08
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Autoreply and Correspond Issue

Hello,

I am running RT 3.6.3 on CentOS 4.4 (32-bit) with Apache2 and Postfix
for a few months now. I just realized that e-mail has not been going
out to requestors via Autoreply or Correspond when using e-mail (via
rt-mailgate). If I log into the web interface and reply to a ticket,
the requestor does receive an e-mail and it is recorded in the ticket.

Is there a setting in RT_SiteConfig.pm that I should be setting?

I did notice in the message header that they are getting tagged with
the following two headers:

RT-Squelch-Replies-To: {valid email address of requestor}
RT-DetectedAutoGenerated: true

The logs show the following: “No recipients found. Not sending. (/usr/
local/rt/lib/RT/Action/SendEmail.pm:255)”, but the requestor is
listed in the ticket.

The one thing that might be causing a problem on is that I use
helpdesk@domain.com as the e-mail address which forwards to
helpdesk1@otherdomain.com which is the RT server.

Thanks,
Carlos

3

Hi,

Thanks for the suggestion, but I’m actually using Postfix. Do you
know how that would translate? In Postfix, I believe there is
something referenced as virtual names – perhaps I should start
scouring for references online.

Thanks again,
CarlosOn Mar 6, 2007, at 3:48 AM, Nicholas Whitehead wrote:

I had a similar problem with mine and I had to alter the sendmail
configuration files (.mc/.cf)

The DAEMON_OPTIONS line was the problem

Hope this helps

Best regards

NJW

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of
Moreira,
Carlos
Sent: 06 March 2007 04:08
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Autoreply and Correspond Issue

Hello,

I am running RT 3.6.3 on CentOS 4.4 (32-bit) with Apache2 and Postfix
for a few months now. I just realized that e-mail has not been going
out to requestors via Autoreply or Correspond when using e-mail (via
rt-mailgate). If I log into the web interface and reply to a ticket,
the requestor does receive an e-mail and it is recorded in the ticket.

Is there a setting in RT_SiteConfig.pm that I should be setting?

I did notice in the message header that they are getting tagged with
the following two headers:

RT-Squelch-Replies-To: {valid email address of requestor}
RT-DetectedAutoGenerated: true

The logs show the following: “No recipients found. Not sending. (/usr/
local/rt/lib/RT/Action/SendEmail.pm:255)”, but the requestor is
listed in the ticket.

The one thing that might be causing a problem on is that I use
helpdesk@domain.com as the e-mail address which forwards to
helpdesk1@otherdomain.com which is the RT server.

Thanks,
Carlos

smime.p7s (2.36 KB)