Our office RT4 installation is humming a long. Training is going reasonably
well. Now for some automation…
We have a few very common requests that come in - folks looking for a
particular report.
I’d like to add a link somewhere in RT (perhaps on the Basics page or a new
page instead of Basics?) where I can wire in a scrip (or perl module of any
flavor… we have good perl skills in house) that will:
1 Build a URL based on well defined fields in the request
2 Pull a file from the dynamic URL
3 Correspond to requestor: with canned text (substitutions from the
original request), attaching the retrieved file, changing the status to
resolved
What’s the right way to go about this?
thanks
ram
Our office RT4 installation is humming a long. Training is going reasonably
well. Now for some automation…
We have a few very common requests that come in - folks looking for a
particular report.
I’d like to add a link somewhere in RT (perhaps on the Basics page or a new
page instead of Basics?) where I can wire in a scrip (or perl module of any
flavor… we have good perl skills in house) that will:
1 Build a URL based on well defined fields in the request
2 Pull a file from the dynamic URL
3 Correspond to requestor: with canned text (substitutions from the original
request), attaching the retrieved file, changing the status to resolved
What’s the right way to go about this?
Start with share/html/Elements/Tabs to put an item into the menu. Use
callbacks. Link points to a new mason component that does the job and
redirect backs afterwards with results.
thanks
ram
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Best regards, Ruslan.