Automatically transition between status

RT Users
1

Hi all,

I am a beginner of rt and I am facing a requirement about the transition
between status automatically. say, if the ticket’s status come to status A,
an action should be triggered automatically and the status will be
transfered to status B. how to do this in rt?

Thank you for any comment on this :slight_smile:

Alan

2

Take a look at autoopen scrip and its action. It does exactly that.On Tue, Apr 23, 2013 at 7:54 AM, Wang cnwangyong@gmail.com wrote:

Hi all,

I am a beginner of rt and I am facing a requirement about the transition
between status automatically. say, if the ticket’s status come to status A,
an action should be triggered automatically and the status will be
transfered to status B. how to do this in rt?

Thank you for any comment on this :slight_smile:

Alan

Best regards, Ruslan.