Automatically including initial requestor email's CCs as CCs

RT Users
1

I tried this myself but can’t get it to work. I’ve tried all the
following my my RT_SiteConfig.pm:

Set($ParseNewMessageForTicketCcs , 1);
Set($ParseNewMessageForTicketCcs , true);
Set($ParseNewMessageForTicketCcs , ‘true’);

Please let me know what I’m doing wrong. Thanks.

you could start by telling us what doesn’t work. Specifically, are
people who were cc’ed on the original mail not getting added as ticket
CCs, or are they not getting follow-up messages? If only the latter,
check your scrips.

seph

I got the same problem and on my side, the people cc’ed on the original mail
are not added as ticket CCs. plain and simple. any idea how to obtain debug
info on this?

thanks
Boris

2

I tried this myself but can’t get it to work. I’ve tried all the
following my my RT_SiteConfig.pm:

Set($ParseNewMessageForTicketCcs , 1);
Set($ParseNewMessageForTicketCcs , true);
Set($ParseNewMessageForTicketCcs , ‘true’);

Please let me know what I’m doing wrong. Thanks.

you could start by telling us what doesn’t work. Specifically, are
people who were cc’ed on the original mail not getting added as ticket
CCs, or are they not getting follow-up messages? If only the latter,
check your scrips.

seph

I got the same problem and on my side, the people cc’ed on the original mail
are not added as ticket CCs. plain and simple. any idea how to obtain debug
info on this?

Same with me - they are not added as ticket CCs.
Amy Tanner
amy@real-time.com