RT Instance Info:
Debian GNU/Linux 7 (wheezy)
Request Tracker 4.2.11
OpenSSL 1.0.1e 11 Feb 2013
perl 5, version 14, subversion 2 (v5.14.2) built for
I have been searching for a way to do this, but I haven’t been able to find
a good way to get this working. I’m trying to figure out a way to get
Request Tracker to automatically delete ticket attachments with a specific
name, in this case “smime.p7s”. Essentially all outgoing emails in my
Request Tracker instance are signed, and every email Request Tracker sends
attaches a “smime.p7s” file to the ticket. I just need a way to get these
attachments deleted automatically, as they are not needed.
I’ve attached a screenshot of the attachments pane of a ticket that’s been
worked on for a few days as an example.
I was thinking a cron job running rt-shredder might work, but I can’t figure
out a way to delete attachments by name, only via transaction ID.
Any assistance would be appreciated!