Automatically Deleting Ticket Attachments Matching Name

Hello,

RT Instance Info:

Debian GNU/Linux 7 (wheezy)

Apache/2.2.22 (Debian)

Request Tracker 4.2.11

OpenSSL 1.0.1e 11 Feb 2013

perl 5, version 14, subversion 2 (v5.14.2) built for
x86_64-linux-gnu-thread-multi

I have been searching for a way to do this, but I haven’t been able to find
a good way to get this working. I’m trying to figure out a way to get
Request Tracker to automatically delete ticket attachments with a specific
name, in this case “smime.p7s”. Essentially all outgoing emails in my
Request Tracker instance are signed, and every email Request Tracker sends
attaches a “smime.p7s” file to the ticket. I just need a way to get these
attachments deleted automatically, as they are not needed.

I’ve attached a screenshot of the attachments pane of a ticket that’s been
worked on for a few days as an example.

I was thinking a cron job running rt-shredder might work, but I can’t figure
out a way to delete attachments by name, only via transaction ID.

Any assistance would be appreciated!

Regards,

Zoey Schutt

Have you tried something like this:

rt-shredder --plugin ‘Attachments=limit,1000;files_only,1;file,smime.p7s’

That should delete only attachments with the name you mentioned, and will
limit it to 1000 attachments which you can adjust.On Tue, Jul 28, 2015 at 8:52 AM, Zoey Schutt zoey@braincoral.io wrote:

Hello,

RT Instance Info:

Debian GNU/Linux 7 (wheezy)

Apache/2.2.22 (Debian)

Request Tracker 4.2.11

OpenSSL 1.0.1e 11 Feb 2013

perl 5, version 14, subversion 2 (v5.14.2) built for
x86_64-linux-gnu-thread-multi


I have been searching for a way to do this, but I haven’t been able to
find a good way to get this working. I’m trying to figure out a way to get
Request Tracker to automatically delete ticket attachments with a specific
name, in this case “smime.p7s”. Essentially all outgoing emails in my
Request Tracker instance are signed, and every email Request Tracker sends
attaches a “smime.p7s” file to the ticket. I just need a way to get these
attachments deleted automatically, as they are not needed.

I’ve attached a screenshot of the attachments pane of a ticket that’s been
worked on for a few days as an example.

I was thinking a cron job running rt-shredder might work, but I can’t
figure out a way to delete attachments by name, only via transaction ID.

Any assistance would be appreciated!

Regards,

Zoey Schutt

Hello,

That worked perfectly, thanks a lot!

I’ve got a cron job running that command after my nightly backup, and it’s exactly what I needed.

0 4 * * * root /opt/rt4/sbin/rt-shredder --plugin ‘Attachments=limit,1000;files_only,1;file,smime.p7s’ –force

Regards,

Zoey SchuttFrom: Nathan Baker [mailto:bakern@gmail.com]
Sent: Tuesday, July 28, 2015 12:16 PM
To: Zoey Schutt zoey@braincoral.io
Cc: RT User List rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Automatically Deleting Ticket Attachments Matching Name

Have you tried something like this:

rt-shredder --plugin ‘Attachments=limit,1000;files_only,1;file,smime.p7s’

That should delete only attachments with the name you mentioned, and will limit it to 1000 attachments which you can adjust.