Automatically assign tickets in certain queue?

RT Users
1

I’d like to have a scrip automatically assign new tickets in a given
queue to a certain owner. I can use OnCreate for the condition, but
then I need SetOwner – is there such a thing? And how would I pass it
arguments, e.g. the owner name? I’d like that to be different per queue.

thanks,

– Gary

2

Gary Oberbrunner wrote:

I’d like to have a scrip automatically assign new tickets in a given
queue to a certain owner. I can use OnCreate for the condition, but
then I need SetOwner – is there such a thing? And how would I pass it
arguments, e.g. the owner name? I’d like that to be different per queue.

You probably want to modify the AutoAssign scripaction from
the “contrib” download area.
Phil Homewood, Systems Janitor, www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
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