Automatically assign ticket ownership upon submission?

RT Users
1

Is there way to make it so when someone submits a ticket to a certain
queue, that ticket is automatically assigned to a specific user,
instead of “nobody”?

Dan Parsons
Sr. Systems Administrator
Luxtera, Inc.

2

My wife knows more about the scrips than I do, but I assume she found this
on the wiki or something. Her id is 32, so this particular queue gets
assigned to her:

Condition: OnCreate
Action: User Defined
Template: Blank
Stage: TransactionCreate
Custom action preparation code:
return 1
Custom action cleanup code:
$self->TicketObj->SetOwner(32);
return 1;On Fri, 10 Nov 2006, Dan Parsons wrote:

Is there way to make it so when someone submits a ticket to a certain queue,
that ticket is automatically assigned to a specific user, instead of
“nobody”?

3

I am trying to upgrade RTFM 2.0.4 to 2.1.40. My RT
version is 3.6.1
But when I am running perl -I/opt/rt3/lib
sbin/migrate-2.0-to-2.1 I am getting followinf error.

Unimplemented in RT::FM::ArticleCollection.
(/opt/rt3/lib/RT/FM/ArticleCollection_Overlay.pm line
38) (/opt/rt3/lib/RT.pm:317)
RT::FM::Article::CurrentUserHasRight Unimplemented in
RT::FM::ArticleCollection.
(/opt/rt3/lib/RT/FM/ArticleCollection_Overlay.pm line
38)

What to do now. My RT running fine and I am confirm
that I have no missing module for RT or RTFM.

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