Autofill ticket subject and/or body on ticket create

RT Users
1

I am trying to lay things out plain and simple, and am wondering if I can make a custom scrip to automatically place text in the subject line or body of a ticket when a ticket is created in a particular queue.

Anyone have any insight?

Kris Germann
Fibernetics Corporation

2

Hi,

You can change subject, you can add a comment/reply. SetSubject,
Commet and Correspond are methods you should look at.On Sat, May 14, 2011 at 7:17 PM, Kris Germann kgermann@corp.fibernetics.ca wrote:

I am trying to lay things out plain and simple, and am wondering if I can make a custom scrip to automatically place text in the subject line or body of a ticket when a ticket is created in a particular queue.

Anyone have any insight?

Kris Germann
Fibernetics Corporation

Best regards, Ruslan.