Autocreated Users (Management of)

Hi,

I’m not sure if this is in the FAQ (because the FAQ is down)…

I noticed that when somebody sends e-mail to our RT queue, a user is
autocreated by RT for this person’s e-mail address. First of all, can I
configure RT to not autocreate users? Secondly, if I cannot disable
autocreation, how can I clean old users out of the database? We’re
going to be using RT for retail customer service and there will be
thousands of new users created all of the time. After their requests
are resolved, I can’t see any point in keeping them around.

Thanks,

Chris Snell
bikeworld.com

I’m not sure if this is in the FAQ (because the FAQ is down)…

not sure either. It’s certainly be covered on the mailing list.

I noticed that when somebody sends e-mail to our RT queue, a user is
autocreated by RT for this person’s e-mail address. First of all, can
I configure RT to not autocreate users?

no. In RT, everything is a user, it’s how it does things.

Secondly, if I cannot disable autocreation, how can I clean old
users out of the database? We’re going to be using RT for retail
customer service and there will be thousands of new users created
all of the time.

RT would be very happy if you deleted users that were linked from
various existing tickets, and resolved tickets are saved…

Though I have seen scripts designed to delete deleted tickets, and the
associated users who don’t appear anywhere. But I suspect you want to
keep the resolved tickets.

seph

You can set up RT doesn’t autocreate users, you could set it up that RT only accepts tickets from users you created.
But in this case the mail with their ticket request is rejected.

SAmuel

I noticed that when somebody sends e-mail to our RT queue, a user is
autocreated by RT for this person’s e-mail address. First of all, can
I configure RT to not autocreate users?

no. In RT, everything is a user, it’s how it does things.