Point 2) That is the way it is defined. The “everyone” group is only
allowed the “Comment, Create and Reply” as we auto create tickets. No
user is given any direct Rights. All rights are queue specific and is
assigned to groups.
Point 1) there is now way I can go though 100 000 non privileged
accounts and uncheck hte “Allow user to Access RT” Box.
Please help, is there any way to add it to the RT_SiteConfig" file and
rerun it to disable the “allow user to access RT” flag?
BashFrom: Kenneth Crocker [mailto:KFCrocker@lbl.gov]
Sent: 19 February 2009 07:57 PM
To: Bashir Jahed
Subject: Re: [rt-users] Autocreated on ticket submission - Quert Builder
What Mike was telling you is that if the "BOTTOM" box is checked
user, they can have privileges. This means that if you grant the
"OwnTicket" right globally to Privileged users, then all these
requestors that send in tickets via email will have the right to OWN a
ticket, hence they appear on the drop-down. So, you can do a couple
different things to resolve this.
1) Uncheck the bottom box on these Users. This could turn out to
long, ongoing process unless you can set your RT_SiteConfig.pm file to
allow them to become unprivileged users only (Top box checked ONLY). I’m
not sure what that setting is, perhaps Mike knows.
2) Remove the Global settings for “OwnTicket” and perhaps others
"TakeTicket", “StealTIcket”, “DeleteTicket”, etc. from Privileged Users
or “Everyone” and grant those rights to groups of users. That way
privileges are more defined in who can do what and your queries will run
MUCH faster as well.
Hopes this helps.
Bashir Jahed wrote:
I have done the following:
Checked for a specific user in the search box as owner to confirm it
shows up. Then went into the specific user and unchecked
Control/Let this user access RT" checkbox and confirmed that the user
longer shows up in the search box in the “Owner Field”
Because that user is now disabled and is unable to raise tickets from
that e-mail address…