Autocreate external users

RT Users
1

I need to allow for the automatic creation of unprivileged users when we
get emails from outside. Right now I create privileged users when they
log in via LDAP:

Set($AutoCreateNonExternalUsers, 1);
Set($AutoCreate, {Privileged => 1});

Now I need to create unprivileged users on emails from outside, mostly as
reply to tickets…

Seems like it used to work under 3.8 and I broke something moving to 4.0…

Any suggestions?

Pain is temporary. It may last a minute, or an hour, or a day, or a year,
but eventually it will subside and something else will take its place. If
I quit, however, it lasts forever.

2

I need to allow for the automatic creation of unprivileged users when we
get emails from outside. Right now I create privileged users when they
log in via LDAP:

Set($AutoCreateNonExternalUsers, 1);
Set($AutoCreate, {Privileged => 1});

Now I need to create unprivileged users on emails from outside, mostly as
reply to tickets…

Seems like it used to work under 3.8 and I broke something moving to 4.0…

Any suggestions?

AutoCreate is RT’s option and works in RT even without EA plugin.

May be to achieve what you want you can map Privileged in attr_map
option to LDAP attribute that always has 1 as value. As well, set
AutoCreate to default. Never tried this.

–
Pain is temporary. It may last a minute, or an hour, or a day, or a year,
but eventually it will subside and something else will take its place. If
I quit, however, it lasts forever.

RT Training Sessions (http://bestpractical.com/services/training.html)

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Best regards, Ruslan.