Auto-reply

Hi,

I am trying to set up a rule here, that will only send auto-reply emails
to tickets created via incoming mail routine, while tickets created
manually by the support staff does not trigger an auto-reply.

How can I achieve this? Custom value, with custom rule? We cant have two
support queues.

regards,
Espen

There’s some custom condition code in the wiki that you can use to trigger an action on ticket creation only if it was created by email. Have a look at http://wiki.bestpractical.com/view/OnCreateFromEmail

Mark Roedel
Webmaster
LeTourneau University-----Original Message-----
From: rt-devel-bounces@lists.bestpractical.com [mailto:rt-devel-bounces@lists.bestpractical.com] On Behalf Of Espen Tagestad
Sent: Thursday, March 04, 2010 4:03 AM
To: rt-devel@lists.bestpractical.com
Subject: [Rt-devel] Auto-reply

Hi,

I am trying to set up a rule here, that will only send auto-reply emails
to tickets created via incoming mail routine, while tickets created
manually by the support staff does not trigger an auto-reply.

How can I achieve this? Custom value, with custom rule? We cant have two
support queues.

regards,
Espen