Hi,
Also seeing the following in rt.log:
[Tue Dec 19 09:17:49 2006] [err]: RT::Action::Notify=HASH(0x22f98f4) was
created without a CurrentUser
1 (/opt/rt3/lib/RT/Base.pm:92)
[Tue Dec 19 09:17:51 2006] [warning]: at /opt/rt3/lib/RT/Base.pm line 92
RT::Base::CurrentUser(‘RT::Action::Notify=HASH(0x24e3554)’, ‘undef’)
called at /opt/rt3/lib/RT/Action/Generic.pm line 100
RT::Action::Generic::_Init(‘RT::Action::Notify=HASH(0x24e3554)’,
‘ScripActionObj’, ‘RT::ScripAction=HASH(0x24a78b0)’, ‘TicketObj’,
‘RT::Ticket=HASH(0x24a9a64)’, ‘ScripObj’, ‘RT::Scrip=HASH(0x227f514)’,
‘TransactionObj’, ‘RT::Transaction=HASH(0x24a3554)’, …) called at
/opt/rt3/lib/RT/Action/Generic.pm line 80
RT::Action::Generic::new(‘RT::Action::Notify’, ‘ScripActionObj’,
‘RT::ScripAction=HASH(0x24a78b0)’, ‘TicketObj’,
‘RT::Ticket=HASH(0x24a9a64)’, ‘ScripObj’, ‘RT::Scrip=HASH(0x227f514)’,
‘TransactionObj’, ‘RT::Transaction=HASH(0x24a3554)’, …) called at
/opt/rt3/lib/RT/ScripAction_Vendor.pm line 26
RT::ScripAction::LoadAction(‘RT::ScripAction=HASH(0x24a78b0)’,
‘ScripObj’, ‘RT::Scrip=HASH(0x227f514)’, ‘TicketObj’,
‘RT::Ticket=HASH(0x24a9a64)’, ‘TransactionObj’,
‘RT::Transaction=HASH(0x24a3554)’) called at
/opt/rt3/lib/RT/Scrip_Overlay.pm line 473
eval {…} called at /opt/rt3/lib/RT/Scrip_Overlay.pm line 472
RT::Scrip::Prepare(‘RT::Scrip=HASH(0x227f514)’, ‘TicketObj’,
‘RT::Ticket=HASH(0x24a9a64)’, ‘TransactionObj’,
‘RT::Transaction=HASH(0x24a3554)’) called at
/opt/rt3/lib/RT/Scrips_Overlay.pm line 236
RT::Scrips::Prepare(‘RT::Scrips=HASH(0x22b2234)’, ‘Stage’,
‘TransactionCreate’, ‘Type’, ‘Correspond’, ‘Ticket’, 5076,
‘Transaction’, 85594, …) called at
/opt/rt3/lib/RT/Transaction_Overlay.pm line 162
RT::Transaction::Create(‘RT::Transaction=HASH(0x24a5a1c)’,
‘ObjectId’, 5076, ‘ObjectType’, ‘RT::Ticket’, ‘TimeTaken’, 0, ‘Type’,
‘Correspond’, …) called at /opt/rt3/lib/RT/Record.pm line 1438
RT::Record::_NewTransaction(‘RT::Ticket=HASH(0x2193210)’, ‘Type’,
‘Correspond’, ‘Data’, ‘Re: [Partner Web Support #5076] Training
Competency\x{a}’, ‘TimeTaken’, 0, ‘MIMEObj’,
‘MIME::Entity=HASH(0x208211c)’, …) called at
/opt/rt3/lib/RT/Ticket_Overlay.pm line 2404
RT:
:_RecordNote(‘RT::Ticket=HASH(0x2193210)’,
‘BccMessageTo’, ‘undef’, ‘CcMessageTo’, ‘undef’, ‘MIMEObj’,
‘MIME::Entity=HASH(0x208211c)’, ‘NoteType’, ‘Correspond’, …) called at
/opt/rt3/lib/RT/Ticket_Overlay.pm line 2319
RT::Correspond(‘RT::Ticket=HASH(0x2193210)’, ‘MIMEObj’,
‘MIME::Entity=HASH(0x208211c)’) called at
/opt/rt3/lib/RT/Interface/Email.pm line 807
RT::Interface:
:Gateway(‘HASH(0x1bfa4c4)’) called at
/opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway line 58
HTML::Mason::Commands::ANON(‘SessionType’, ‘REST’, ‘action’,
‘correspond’, ‘queue’, ‘ww-pw-competency’, ‘message’, ‘From
sun-partnerweb-ww-competency-ext-request@sun.com Tue Dec…’) called at
/usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/Component.pm line 136
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x1befce8)’,
‘SessionType’, ‘REST’, ‘action’, ‘correspond’, ‘queue’,
‘ww-pw-competency’, ‘message’, ‘From
sun-partnerweb-ww-competency-ext-request@sun.com Tue Dec…’, …)
called at /usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm
line 1069
eval {…} called at
/usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line 1068
HTML::Mason::Request::comp(‘undef’, ‘undef’, ‘undef’, ‘SessionType’,
‘REST’, ‘action’, ‘correspond’, ‘queue’, ‘ww-pw-competency’, …) called
at /usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line 338
eval {…} called at
/usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line 338
eval {…} called at
/usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line 297
HTML::Mason::Request::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0x22eee3c)’)
called at
/usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/ApacheHandler.pm line 134
eval {…} called at
/usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/ApacheHandler.pm line 134
HTML::Mason::Request::ApacheHandler::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0x22eee3c)’)
called at
/usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/ApacheHandler.pm line 827
HTML::Mason::ApacheHandler::handle_request(‘HTML::Mason::ApacheHandler=HASH(0x16e6198)’,
‘Apache=SCALAR(0x24a0700)’) called at /opt/rt3/bin/webmux.pl line 123
eval {…} called at /opt/rt3/bin/webmux.pl line 123
RT::Mason::handler(‘Apache=SCALAR(0x24a0700)’) called at /dev/null
line 0
eval {…} called at /dev/null line 0 (/opt/rt3/lib/RT.pm:287)
Thanks
Rik
Richard Ellis wrote:
Hi,
Looks like this may be indicative. Anyone any ideas how to fix it?
This has only just started to happen, on a system which hasn’t been
updated since 3.4.5 was released.
Dec 18 16:45:17 gpsummit RT:
RT::Action::ExtractCustomFieldValues=HASH(0x272c454) was created
without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
Dec 18 16:45:17 gpsummit RT: RT::Action::Autoreply=HASH(0x2625f60) was
created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
Dec 18 16:45:17 gpsummit RT: error: unexpected end of header\n\n
(/opt/rt3/lib/RT/Template_Overlay.pm:369)\n
Dec 18 16:45:17 gpsummit RT: RT::Action::Notify=HASH(0x21c9d20) was
created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
Dec 18 17:17:25 gpsummit RT: RT::Action::AutoOpen=HASH(0x24c6e14) was
created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
Dec 18 17:17:25 gpsummit RT: RT::Action::Notify=HASH(0x217b290) was
created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
Dec 18 17:17:26 gpsummit RT: RT::Action::Notify=HASH(0x2513fb4) was
created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
Dec 18 21:06:00 gpsummit RT: RT::Action::Notify=HASH(0x24945fc) was
created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
Dec 18 21:06:01 gpsummit RT: RT::Action::Notify=HASH(0x25ee4d8) was
created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
Dec 18 21:06:01 gpsummit RT: RT::Action::AutoOpen=HASH(0x24af7a0) was
created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
Dec 18 23:22:25 gpsummit RT: RT::Action::Notify=HASH(0x240e6c4) was
created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
Dec 18 23:22:59 gpsummit RT: RT::Action::Notify=HASH(0x24db27c) was
created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
Dec 19 00:12:45 gpsummit RT: RT::Action::Notify=HASH(0x2496e60) was
created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
Dec 19 00:12:47 gpsummit RT: RT::Action::Notify=HASH(0x25019e0) was
created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
Dec 19 00:21:25 gpsummit RT:
RT::Action::ExtractCustomFieldValues=HASH(0x2371e38) was created
without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
Dec 19 00:21:25 gpsummit RT:
RT::Action::ExtractCustomFieldValues=HASH(0x23c21e4) was created
without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
Dec 19 01:17:49 gpsummit RT: RT::Action::Notify=HASH(0x22f98f4) was
created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
Dec 19 01:17:51 gpsummit RT: RT::Action::Notify=HASH(0x24e3554) was
created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
Any advice would be fantastic
Message: 3
Date: Mon, 18 Dec 2006 16:30:39 +0000
From: Richard Ellis Richard.Ellis@Sun.COM
Subject: [rt-users] Auto Reply not sending
To: rt-users@lists.bestpractical.com
Message-ID: 4586C22F.8030908@sun.com
Content-Type: text/plain; format=flowed; charset=ISO-8859-1
Hi Guys,
I really could use some ideas to track this one down.
RT3.4.5 on Solaris 9, Perl 5.8.1 using MySQL and Sendmail.
When an email is received, the ticket is parsed correctly, custom
fields are created and filled, ticket is put in the right queue etc,
but the email to the requestor and to the Admin CC’s to notify of
arrival are not being sent. After that, everything works fine.
This only affects a few queues, some of which have been working for
ages. I have compared the config to queues that are working and they
are identical, even down to the same template files and scrip names.
Anyone any ideas how to find this?
Richard Ellis
.Sun B2B Operations
Sun Microsystems x24727