I have generic autoreply that includes the message the requestor sent to
open the ticket. I am simply using the following: $Transaction->Content().
I’ve noticed when a requestor includes a text file attachment the contents
of the text file are displayed but not the user’s message and when a
non-text attachment is included the following message is sent: This
transaction appears to have no content
Any advice??
Scott Salerno
Manager, Technical Services
Miavita, LLC