This is the first time I’ve emailed this list, so we’re obviously very
happy with RT. It’s a great tool and has made providing technical
support to our clients a lot easier. Thanks a lot to all of the
developers out there!
We recently upgraded from 3.0.7 to 3.0.9, and everything appears to be
working okay. However, sometimes RT doesn’t send out Auto Replies when
tickets are created. This is the error I’m seeing in the logs:
RT: RT::Scrip=HASH(0xb179910): Couldn’t prepare Open Tickets
It seems that when I restart the apache service, the error goes away and
RT works as it should. However, sooner or later the problem returns.
I’ve also noticed that if I make a change (e.g. change size of graphs
from 400x300 to 600x400) to any of the files for the Statistics package
(which works, except for one graph), the Auto Replies stop working
immediately. I don’t know why that would affect RT overall though.
I’ve contemplated saving the database, deleting our RT installation, and
reinstalling it to try to fix the problem, but that will be an action of
We’re currently running RT on:
Fedora Core 1
Does anyone have any insight into why this would be occurring? Any and
all help would be appreciated.