I missed this in the documentation nor could I figure out the proper
configuration in the
Every time I send an email from an email that is not associated with a
particular user to the queue email address I get an email response with
"Ticket creation failed" appearing in the Subject line.
Please let me know how I can auto-create a new user account based on the
email with the first ticket submission. So an unknown user is instantly
added to the rt3 system?
I missed this in the documentation nor could I figure out the proper
configuration in the
Every time I send an email from an email that is not associated with a
particular user to the queue email address I get an email response with
“Ticket creation failed” appearing in the Subject line.
Please let me know how I can auto-create a new user account based on the
email with the first ticket submission. So an unknown user is instantly
added to the rt3 system?
Hi Noah,
You just have to give the Everyone group CreateTicket privs for each
queue you want to auto-create requestors.
Ken.
This email has passed through an IE Internet MailWall gateway
and has been screened for known viruses, potential viruses and
malicious code.
Ken O’Driscoll wrote:> On Tue, 2007-04-03 at 23:58 -0700, Noah wrote:
Hi there,
I am running rt-3.6.3 on a FreeBSD 6.2 machine.
I missed this in the documentation nor could I figure out the proper
configuration in the
Every time I send an email from an email that is not associated with a
particular user to the queue email address I get an email response with
“Ticket creation failed” appearing in the Subject line.
Please let me know how I can auto-create a new user account based on the
email with the first ticket submission. So an unknown user is instantly
added to the rt3 system?
Hi Noah,
You just have to give the Everyone group CreateTicket privs for each
queue you want to auto-create requestors.
Ken.
–
This email has passed through an IE Internet MailWall gateway
and has been screened for known viruses, potential viruses and
malicious code.
Okay, I see what is happening. There is a user that is disabled with
the same email address.
how do I delete a user? I have not been able to find the
how do I reactivate a user?
I had to specifically search for the user name because the user did
not show up in the “Privileged users” list even after I checked the
“Include disabled users in search.” and click “go”
It’d be nice if the logs explained which user has been disabled.
This is the relevant log entry:
To enable your disabled accout log in (maybe root?) to your RT
Webinterface and go to:
Configuration > Users > Select a user
Here you can search your disabled user (attention: you have to tick the
option “Include disabled users in search.”. To enable the user you can
add the right “Let this user access RT” in the section “Access control”
of this users’ preferences tab.
I hope this helps.
Thomas
Noah wrote:
see below
Ken O’Driscoll wrote:
Hi there,
I am running rt-3.6.3 on a FreeBSD 6.2 machine.
I missed this in the documentation nor could I figure out the proper
configuration in the
Every time I send an email from an email that is not associated with
a particular user to the queue email address I get an email response
with “Ticket creation failed” appearing in the Subject line.
Please let me know how I can auto-create a new user account based on
the email with the first ticket submission. So an unknown user is
instantly added to the rt3 system?
Hi Noah,
You just have to give the Everyone group CreateTicket privs for each
queue you want to auto-create requestors.
Ken.
–
This email has passed through an IE Internet MailWall gateway
and has been screened for known viruses, potential viruses and
malicious code.
Okay, I see what is happening. There is a user that is disabled with
the same email address.
how do I delete a user? I have not been able to find the
how do I reactivate a user?
I had to specifically search for the user name because the user did
not show up in the “Privileged users” list even after I checked the
“Include disabled users in search.” and click “go”
It’d be nice if the logs explained which user has been disabled. This
is the relevant log entry:
I missed this in the documentation nor could I figure out the proper
configuration in the
Every time I send an email from an email that is not associated with
a particular user to the queue email address I get an email response
with “Ticket creation failed” appearing in the Subject line.
Please let me know how I can auto-create a new user account based on
the email with the first ticket submission. So an unknown user is
instantly added to the rt3 system?
Hi Noah,
You just have to give the Everyone group CreateTicket privs for each
queue you want to auto-create requestors.
Ken.
–
This email has passed through an IE Internet MailWall gateway
and has been screened for known viruses, potential viruses and
malicious code.
Okay, I see what is happening. There is a user that is disabled with
the same email address.
how do I delete a user? I have not been able to find the
how do I reactivate a user?
I had to specifically search for the user name because the user did
not show up in the “Privileged users” list even after I checked the
“Include disabled users in search.” and click “go”
Type “@” as a search criteria and click “go”. you will find all the
users created automatically by "RT
It’d be nice if the logs explained which user has been disabled.
This is the relevant log entry: