Auto create multiple child tickets from one request

RT Users
1

Hello,
I’ve implemented “spawn child ticket” and that works well, but now I have a
requirement to automatically create multiple tickets from one request.
We mainly use RT internally and now we have a requirement for a “New
Employee” Ticket
Depending upon a multi-select custom field, child tickets would be created
so work can be done by various groups/people.
e.g.
Install PC,
Set up Phone,
Create email account,
Set up various applications accounts, etc.

Has anyone done anything similar?

Any help would be appreciated.

Thanks,

Steve McStravick
Business Systems Analyst - MES
BreconRidge
www.breconridge.com

2

Thanks…I never thought of looking at approvals…works like a charm, now I
just need to wrap an if statement around somewhere to determine which
tickets need to be created based on a combobox custom field.

Steve McStravick
Business Systems Analyst - MES
BreconRidge
www.breconridge.com

         "Ham MI-ID,                                                   
         Torsten Brumm"                                                
         <torsten.brumm@Ku                                          To 
         ehne-Nagel.com>           <Steve_McStravick@BreconRidge.com>, 
                                   <RT-Users@lists.bestpractical.com>  
         04/19/2007 09:44                                           cc 
         AM                                                            
                                                               Subject 
                                   AW: [rt-users] Auto create multiple 
                                   child tickets from one request

If you like to do this automatically, use a scip oncreate with option
create tickets and a template that create the ticket in a queue you need.
Look around at the wiki, there are many hints for approval creation, its
the same only different ticket type.

Torsten