I’m new and happily evaluating RT. I have one email ID other than
requestor that I want all ticket creation emails and replies from tickets
to go to.
Say, I have a support@xyz.com which rt polls for issues. Then I want the
ticket creation and subsequent reply emails to also go to support-backup@xyz.com as CC.
Hi
If I understand correctly your question,
you should put support-backup@xyz.com
<mailto:support-backup@xyz.com> as Cc or AdminCc of the queue.
Gerard
Correct. However, I want the Cc to be added automatically to every
queue so that all ticket creation and replies go to the Cc
How would I do this?
Steve
On 2012-01-17 08 <tel:2012-01-17%2008>:06, RT User wrote:
All,
I'm new and happily evaluating RT. I have one email ID other
than requestor that I want all ticket creation emails and replies
from tickets to go to.
Say, I have a support@xyz.com <mailto:support@xyz.com> which rt
polls for issues. Then I want the ticket creation and subsequent
reply emails to also go to support-backup@xyz.com
<mailto:support-backup@xyz.com> as CC.
Is this possible?
Thanks for all the help!
Steve
Hi
If I understand correctly your question,
you should put support-backup@xyz.com as Cc or AdminCc of the queue.
Gerard
Correct. However, I want the Cc to be added automatically to every queue
so that all ticket creation and replies go to the Cc
How would I do this?
Steve
On 2012-01-17 08:06, RT User wrote:
All,
I’m new and happily evaluating RT. I have one email ID other than
requestor that I want all ticket creation emails and replies from tickets
to go to.
Say, I have a support@xyz.com which rt polls for issues. Then I want
the ticket creation and subsequent reply emails to also go to support-backup@xyz.com as CC.