Auto cc on create and ticket replies to another email address

All,

I’m new and happily evaluating RT. I have one email ID other than
requestor that I want all ticket creation emails and replies from tickets
to go to.

Say, I have a support@xyz.com which rt polls for issues. Then I want the
ticket creation and subsequent reply emails to also go to
support-backup@xyz.com as CC.

Is this possible?

Thanks for all the help!

Steve

Hi
If I understand correctly your question,
you should put support-backup@xyz.com mailto:support-backup@xyz.com as
Cc or AdminCc of the queue.
GerardOn 2012-01-17 08:06, RT User wrote:

All,

I’m new and happily evaluating RT. I have one email ID other than
requestor that I want all ticket creation emails and replies from
tickets to go to.

Say, I have a support@xyz.com mailto:support@xyz.com which rt polls
for issues. Then I want the ticket creation and subsequent reply
emails to also go to support-backup@xyz.com
mailto:support-backup@xyz.com as CC.

Is this possible?

Thanks for all the help!
Steve

Stay on the list.

Go to Admin/Queues/People.html?id=1
(Configuration > Queues > Your Queue > Watchers

GerardOn 2012-01-17 10:53, RT User wrote:

On Tue, Jan 17, 2012 at 9:42 AM, Gerard FENELON <gerard@eve-team.com mailto:gerard@eve-team.com> wrote:

Hi
If I understand correctly your question,
you should put support-backup@xyz.com
<mailto:support-backup@xyz.com> as Cc or AdminCc of the queue.
Gerard

Correct. However, I want the Cc to be added automatically to every
queue so that all ticket creation and replies go to the Cc

How would I do this?
Steve

On 2012-01-17 08 <tel:2012-01-17%2008>:06, RT User wrote:
All,

I'm new and happily evaluating RT.  I have one email ID other
than requestor that I want all ticket creation emails and replies
from tickets to go to.

Say, I have a support@xyz.com <mailto:support@xyz.com> which rt
polls for issues.  Then I want the ticket creation and subsequent
reply emails to also go to support-backup@xyz.com
<mailto:support-backup@xyz.com> as CC.

Is this possible?

Thanks for all the help!
Steve

Thank you Gerard! That worked like a charm!

SteveOn Tue, Jan 17, 2012 at 9:59 AM, Gerard FENELON gerard@eve-team.com wrote:

Stay on the list.

Go to Admin/Queues/People.html?id=1
(Configuration > Queues > Your Queue > Watchers

Gerard

On 2012-01-17 10:53, RT User wrote:

On Tue, Jan 17, 2012 at 9:42 AM, Gerard FENELON gerard@eve-team.comwrote:

Hi
If I understand correctly your question,
you should put support-backup@xyz.com as Cc or AdminCc of the queue.
Gerard

Correct. However, I want the Cc to be added automatically to every queue
so that all ticket creation and replies go to the Cc

How would I do this?
Steve

On 2012-01-17 08:06, RT User wrote:

All,

I’m new and happily evaluating RT. I have one email ID other than
requestor that I want all ticket creation emails and replies from tickets
to go to.

Say, I have a support@xyz.com which rt polls for issues. Then I want
the ticket creation and subsequent reply emails to also go to
support-backup@xyz.com as CC.

Is this possible?

Thanks for all the help!
Steve


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