Auto advance due date?

RT Users
1

Folks:

Can anyone recommend a Scrip or extensions that will allow me to automatically advance the due date on a ticket when it’s replied to?

I would like to advance the due date to 5 days from the time it’s replied to automatically.

Thanks!

david

IBM i on Power Systems - For when you can’t afford to be out of business

2

David,

Try this:

Description: On Correspond Update Due
Condition: On Correspond
Action: User Defined
Template: Global: Blank
Stage: TransactionBatch

Custom Action Prep Code:

my $trans = $self->TransactionObj;
my $ticket = $self->TicketObj;
my $Due = new RT::Date( $self->CurrentUser );

Add 5 days to Due Date

$Due->SetToNow();
$Due->AddDays( 5 );
$ticket->SetDue( $Due->ISO );

return 1;

Custom Action Cleanup Code:

return 1;

Hope this helps.

Kenn
LBNLOn Thu, Feb 3, 2011 at 8:17 AM, David Gibbs david@midrange.com wrote:

Folks:

Can anyone recommend a Scrip or extensions that will allow me to
automatically advance the due date on a ticket when it’s replied to?

I would like to advance the due date to 5 days from the time it’s replied
to automatically.

Thanks!

david

–
IBM i on Power Systems - For when you can’t afford to be out of business

3

Kenneth Crocker wrote:

Try this:

Description: On Correspond Update Due

Kenn:

Thanks! That works exactly the way I need it to.

david
IBM i on Power Systems - For when you can’t afford to be out of business