I am testing RT 4.4.3 and have a question about adding cc.
Even I set “Set($ParseFollowupMessageForTicketCcs , 1);”, cc email is not automatically added as the cc on a ticket. I need to go to people and make it as cc manually.
Am I missing something? I would appreciate if Anyone can help me with this matter.
Note that both the patch and scrip come with a security warning that they allow any old random person on the Internet to potentially add themselves as a watcher just by emailing into a case. You may or may not want this!