*System information at the end of the email.
When the “Login” page loads, I always get the following error when
attempting to authenticate “Your username or password is incorrect”
What I’ve tried so far:
I’ve reset the password by using the rtadmin command.
spliff:/opt/rt2/bin# ./rtadmin --user=root --password=“password”
User root Password: The new value has been set.
I know its modifying the password field because the hash changes in
During the installation I followed the README file that came with the
src as well as the Debian installation notes found at
So far I’ve tried stabbing a clear text password by using the "update"
command :> update Users set password=“password” where id=“3”;
id 3 happens to be root.
mysql> select id,name,password,privileged,disabled from Users where id=“3”;
| id | name | password | privileged | disabled |
| 3 | root | bIsoEXpW41pRk | 1 | 0 |
1 row in set (0.00 sec)
I’ve dropped the db and re-ran make install twice so far (make testdeps
finds everything BTW) to no avail. So I know its installing right and
it has to be something with my configuration.
The last time I played with Request Tracker was in its ealier versions,
the configs don’t even look the same anymore…
I was hoping someone has run into this problem before - 'cause quite
frankly I’m lost…
I can’t confirm 100% that the scipts are talking to the mysql server
(nothing gets generated in the rt.log file…)
$LogToScreen = ‘error’;
$LogToFile = ‘debug’;
However I think its fair to assume that it is because when I stop the
mysql daemon and attempt to login, Apache gives me an internal
Does anyone ahve any ideas? My guess is that its something stupid and
simple that I’ve overlooked.
— system information –
Linux spliff 2.2.20 #1 Sat Apr 20 11:45:28 EST 2002 i686 Celeron
(Mendocino) GenuineIntel GNU/Linux
This machine is using a RFC1918 ip address
In the hosts file, the following has been added:
192.168.100.3 spliff spliff.vianet.ca
Apache/1.3.26 Server at spliff.vianet.ca Port 80
ii mysql-server 3.23.52-2 mysql database server binaries
ii mysql-client 3.23.52-2 mysql database client binaries
ii mysql-common 3.23.52-2 mysql database common files