I’m having a bit of trouble getting my head around how to do something with
We currently use RT internally as a helpdesk system, with users
authenticating (either by email or with the web interface) from our AD with
LDAP, however we’ve got a new system coming online which will be public
facing, and we want to handle support for this system through RT.
The problem is I currently have the following flag set in my RT_SiteConfig
to prevent non LDAP users authenticating
In order to stop users being created when (for example) an external user is
cc’d to an email into one of our internal queues.
What I ideally want to do is restrict most of our queues to ‘LDAP users
only’, but be able to have a ‘public queue’ also - is there any way to do
this within the ExternalAuth extension, without manually adding all of my
LDAP users to a group within the RT system???
Global Traffic Network UK
Please note: Our office address has now changed to:
Global Traffic Network (UK) Ltd, 5th Floor, 5 Golden Square, London, W1F 9BS
Global Traffic Network (UK) is a limited Company registered in England and Wales. Registered number: 5867987 Registered office: 179 Great Portland Street, London, UK.
Global Traffic Network (UK) Commercial is a limited Company registered in England and Wales. Registered number: 2229296 Registered office: 179 Great Portland Street, London, UK.
This email is intended for the addressee only. If you have received this email in error, then please notify the sender immediately and delete the email without copying, storing or disclosing its contents to any other person.
Copyright of this email and its attachment(s) are the property of Global Traffic Network (UK) and/or Global Traffic Network (UK) Commercial, unless otherwise stated.
This email has been scanned by MessageLabs
and is free of all known viruses and spyware.