"Attempt to serve directory" error, RT3 on Apache 2.0.44

RT Users
1

I’m attempting to install RT 3.0.0 under Apache 2.0.44 with mod_perl 1.99_08.
Everything seems to be functioning, except directory indexes within the
RT heirarchy. If I try to go to the virtual host URL, the web browser
gets:

 Not Found

 The requested URL / was not found on this server.

and the Apache error log has:

 [Wed Mar 26 15:56:22 2003] [error] [client 128.32.178.238] Attempt to
 serve directory: /local/sol/2.6/depot/rt-3.0.0/share/html/

If I append “index.html” to the base URL, RT works fine; I can create
and view tickets and use most of the interface elements. But any of
the interface elements which refer to a directory (like “Approval” on the
front page) give the same error.

The relevant section of my Apache configuration is:

<VirtualHost 128.32.178.4:80>
ServerName lscr.ls.berkeley.edu
DocumentRoot /local/sol/2.6/depot/rt-3.0.0/share/html
AddDefaultCharset UTF-8

PerlModule Apache2 Apache::compat

PerlModule Apache::DBI
PerlRequire /local/sol/2.6/depot/rt-3.0.0/bin/webmux.pl

Options +Indexes SetHandler perl-script PerlHandler RT::Mason

[the “Options” bit I just threw in there to see if that might be the
problem].

Any ideas what might be the problem? This all is pretty much right out
of the installation instructions.

Tom Holub (tom_holub@LS.Berkeley.EDU, 510-642-9069)
College of Letters & Science
249 Campbell Hall

2

I have exactly the same problem… it only works if you retype the URL
adding index.html

I’m trying RT3 with Apache 2.0.44 and FastCGI.

I will try again with a RewriteRule, hope it gets fixed.

Ruben Olague

3

On Thu, Mar 27, 2003 at 11:02:42AM -0800, gods heard Tom Holub mumbling:

The advice I got yesterday worked; add the following to the virtual host:

<FilesMatch “.html$”>
SetHandler perl-script
PerlHandler RT::Mason

<LocationMatch “/Attachment/”>
SetHandler perl-script
PerlHandler RT::Mason

<LocationMatch “/rt3/”>
SetHandler perl-script
PerlHandler RT::Mason

Thanks for your answer Tom,
I tried your solution but it didn’t worked for me…
A simple RewriteRule helped me finally:

RewriteRule (.*)/$ $1/index.html [R]

Regards,

Ruben Olague

Ing. Ruben Olague Hdz. – NOC/Systems Manager – Podernet, S.A. de C.V.
ruben@podernet.com – +52 (55) 5257 0730 – http://www.podernet.com.mx
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