Attachments with RT::Action::CreateTickets?

RT Developers
1

Hello all,

Am I reading RT::Action::CreateTickets correctly, that there’s no way
to create attachments? While Content-Type works, multiple Contents
certainly does not, and I’m not sure how else one might tackle it.

Thanks,

Jerrad

Cambridge Energy Alliance: Save money. Save the planet.

2

Hello all,

Am I reading RT::Action::CreateTickets correctly, that there’s no way
to create attachments? While Content-Type works, multiple Contents
certainly does not, and I’m not sure how else one might tackle it.

You’re correct. I’ve never had call for such a thing. I don’t really
know how it might be made to work sanely.

-j

3

You’re correct. I’ve never had call for such a thing. I don’t really
know how it might be made to work sanely.

Okay. I guess my hypothetical vCard to user details will also have to
check bodies of appropriate content-types in addition to attachments.

Cambridge Energy Alliance: Save money. Save the planet.

4

You’re correct. I’ve never had call for such a thing. I don’t really
know how it might be made to work sanely.

Okay. I guess my hypothetical vCard to user details will also have to
check bodies of appropriate content-types in addition to attachments.

Alternatively, is there some way of temporarily storing data that won’t
persist in the ticket but that an OnCreate scrip could access?

Cambridge Energy Alliance: Save money. Save the planet.

5

You’re correct. I’ve never had call for such a thing. I don’t really
know how it might be made to work sanely.

Okay. I guess my hypothetical vCard to user details will also have to
check bodies of appropriate content-types in addition to attachments.

Alternatively, is there some way of temporarily storing data that won’t
persist in the ticket but that an OnCreate scrip could access?

What are you actually trying to do?

6

What are you actually trying to do?

Set new requestor details on ticket creation:

Cambridge Energy Alliance: Save money. Save the planet.

7

What are you actually trying to do?

Set new requestor details on ticket creation:
Carbon60: Managed Cloud Services

Hmm. Yeah. That feels like one where it might be easier to lean on an
external database or to do it in a post-create scrip pulling from the
body of the message…or a custom field you set inside the CreateTickets
template or to overhaul CreateTickets.