Attachments only work for privileged users

RT Users
1

As the title says… attaching something to a ticket only works for
privileged users. I’m guessing this is some sort of permissions issue, but
I am unable to find anything that explicitly allows or denies adding
attachments to a ticket.

Anyone have any ideas?

  • gf
2

Hi Geoff,

If you’re talking about 4.4.0, this is a known issue that will be fixed in 4.4.1. In the meantime, attached you’ll find a patch that should fix the problem for you.

Thank you,
Dustin> On Mar 30, 2016, at 5:18 PM, Geoff Fountain fountain.ge@gmail.com wrote:

As the title says… attaching something to a ticket only works for privileged users. I’m guessing this is some sort of permissions issue, but I am unable to find anything that explicitly allows or denies adding attachments to a ticket.

Anyone have any ideas?

  • gf

RT 4.4 and RTIR Training Sessions https://bestpractical.com/training

  • Washington DC - May 23 & 24, 2016

fix_selfservice_attachments.patch (3.77 KB)

signature.asc (801 Bytes)

3

Excellent. Works a treat.

Thanks!On Wed, Mar 30, 2016 at 5:34 PM Dustin Graves dustin@bestpractical.com wrote:

Hi Geoff,

If you’re talking about 4.4.0, this is a known issue that will be fixed in
4.4.1. In the meantime, attached you’ll find a patch that should fix the
problem for you.

Thank you,
Dustin

On Mar 30, 2016, at 5:18 PM, Geoff Fountain fountain.ge@gmail.com wrote:

As the title says… attaching something to a ticket only works for
privileged users. I’m guessing this is some sort of permissions issue, but
I am unable to find anything that explicitly allows or denies adding
attachments to a ticket.

Anyone have any ideas?

  • gf

RT 4.4 and RTIR Training Sessions https://bestpractical.com/training

  • Washington DC - May 23 & 24, 2016