Attachments greater than 900K being dropped

RT Users
1

Hi all,
In the config file, size limit is 10MB but when a ticket is created with
attachment greater than 900K, it is dropped silently. I have no idea
idea why.
I’m using RT2.1.88. Any help?
Thanks,
Parimala.

2

Parimala Ramdas wrote:

In the config file, size limit is 10MB but when a ticket is created with
attachment greater than 900K, it is dropped silently. I have no idea
idea why.

MySQL? Make sure the max_packet_size in /etc/my.cnf is set to 10MB too.

3

Parimala Ramdas wrote:

In the config file, size limit is 10MB but when a ticket is created
with
attachment greater than 900K, it is dropped silently. I have no idea
idea why.

MySQL? Make sure the max_packet_size in /etc/my.cnf is set to 10MB
too.

Thank you very much.
The field in mysql was max_allowed_packet and I set it in /etc/my.cnf as
set-variable = max_allowed_packet=10M
and it worked like a charm…