Attachments aren't attaching

Hello,

I’m having some issues trying to attach a .doc attachment that is 4MB. I have the following set in my RT Config:

RT::VERSION 3.6.1
RT::MaxAttachmentSize 10000000

The above setting is 10MB, so I’m not quite sure why it would not be allowed to attach. Is there another place I need to check for attachment size?

Any help is greatly appreciated.

Thanks,
Jared

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It’s worth checking your apache config.
Kind Regards,

Mike Peachey, IT
Tel: +44 (0) 114 281 2655
Fax: +44 (0) 114 281 2951
Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK
http://www.jennic.com
Confidential

Jared Hanks wrote:

check the max_packet_size (or whatever it is) in my.cnf if you are using
mysql?

Jared Hanks wrote:

Jared,

Is there a limit on the browser you use for WebUI? Do you have any 

limitations using Apache?

Kenn
LBNLOn 1/30/2008 10:04 AM, Jared Hanks wrote:

Hello,

I’m having some issues trying to attach a .doc attachment that is 4MB.
I have the following set in my RT Config:

RT::VERSION 3.6.1
RT::MaxAttachmentSize 10000000

The above setting is 10MB, so I’m not quite sure why it would not be
allowed to attach. Is there another place I need to check for
attachment size?

Any help is greatly appreciated.

Thanks,
Jared


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Thanks for the info. It was actually in the MySql conf file (/etc/my.cnf). I added the following line under the [mysqld] section:

max_allowed_packet=10M

I was then able to attach a message > 1MB.

Date: Wed, 30 Jan 2008 18:38:10 +0000> From: mike.peachey@jennic.com> To: jmhanks1373@hotmail.com> CC: rt-users@lists.bestpractical.com> Subject: Re: [rt-users] Attachments aren’t attaching> > It’s worth checking your apache config.> → Kind Regards,> > ___________________________________________________> > Mike Peachey, IT> Tel: +44 (0) 114 281 2655> Fax: +44 (0) 114 281 2951> Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK> http://www.jennic.com> Confidential> ___________________________________________________> > Jared Hanks wrote:> > Hello,> > > > I’m having some issues trying to attach a .doc attachment that is 4MB. > > I have the following set in my RT Config:> > > > RT::VERSION 3.6.1> > RT::MaxAttachmentSize 10000000> > > > The above setting is 10MB, so I’m not quite sure why it would not be > > allowed to attach. Is there another place I need to check for > > attachment size?> > > > Any help is greatly appreciated.> > > > Thanks,> > Jared> > > > > > > > ------------------------------------------------------------------------> > Helping your favorite cause is as easy as instant messaging. You IM, we > > give. Learn more. > > http://im.live.com/Messenger/IM/Home/?source=text_hotmail_join> > > > > > ------------------------------------------------------------------------> > > > _______________________________________________> > The rt-users Archives> > > > Community help: http://wiki.bestpractical.com> > Commercial support: sales@bestpractical.com> > > > > > Discover RT’s hidden secrets with RT Essentials from O’Reilly Media. > > Buy a copy at http://rtbook.bestpractical.com
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