Attachment problem on update.html

Csongradi_Eszter · February 7, 2021, 12:09am

HI All,

If I disable the dropzone, the update.html’s attach section is lke ithis:

Moreover if I browse a file to attach, the Add more button disappears.
RT version is 5.0.1

How can I fix this issue?

Thanks,

Eszter

knation · February 7, 2021, 1:37pm

Seems to be a bug in the HTML, you can submit a bug report at:
https://rt.bestpractical.com/

Csongradi_Eszter · February 7, 2021, 9:24pm

Thanks, I submitted it.

Csongradi_Eszter · February 9, 2021, 1:57pm

Until the buxfix releases, do you have any clue how can I workaround this?
I know, use the dropzone, but there a problem it (for my users): It doesn’t show the full file name after attached and my users can’t doublecheck it.
It can also be a solution if the dropzone shows the attached file’s full name.

knation · February 9, 2021, 2:18pm

The quick fix would be to create a local overlay of the file that is causing the bug:

/opt/rt5/local/html/Ticket/Elements/AddAttachments

Then make the necessary changes to the HTML to fix the bug

blaine · February 24, 2021, 4:52pm

Hi Eszter,

We have a fix for this in branch, 5.0/fix-old-attach-layout. The fix is in review, but not merged yet.

In the meantime, if you want to create an overlay with the fix, here is a copy of the fixed file from the branch.

https://raw.githubusercontent.com/bestpractical/rt/361c62a8162e1513656c4646452938728251d50f/share/html/Ticket/Elements/AddAttachments

Blaine

Csongradi_Eszter · September 20, 2021, 5:23pm

Hi Blaine,

The 5.0.2 version is released. Is this fix merged to it?

Thanks,

Eszter