Attachment Management within a ticket

RT Users
1

Is there a way via RT to actually remove an attachment?

Thanks

Joe

Joe Kirby , Assistant Vice President, Business Systems
Division of Information Technology (DoIT)
Support Response - http://www.umbc.edu/doit
Administration 627
Office - 410-455-3020
Email - kirby@umbc.edu

2

Is there a way via RT to actually remove an attachment?

I’m not sure if shredder exposes that in the UI for SuperUsers, but
you can use the command line version of it (rt-shredder) to delete
attachments.

-kevin