We are experiencing an weird issues with attachments as of late. If I send
in a 1mb excel spreadsheet into RT it comes into the mail daemon and is run
properly. RT creates the files and directories in /tmp. However the ID is
created in the DB but the attachment is never imported into the DB. Now if I
send a smaller file of like 100KB of excel it puts it into the DB fine. I
see the same directories/files in /tmp and the attachment is visible via the
ticket. If I attempt a manual attachment it still does not work.
I am currently running RT 3.0.11 with perl 5.8.3 on Redhat Linux.
Richie Crews
Team Lead of Unix Systems and Technologies
Red Hat Certified Engineer
Email: rcrews@intercall.com mailto:rcrews@intercall.com
Cell: (706) 773 - 3436
Desk: (706) 634 - 3681
Fax: (706) 634 - 3831
Look at mysql config file (my.cnf) and increased the MaxAttachmentSize option.----- Original Message -----
From: Richie Crews rcrews@intercall.com
Date: Tue, 29 Jun 2004 14:55:32 -0400
Subject: [rt-users] Attachment issues.
To: rt-users@lists.fsck.com
We are experiencing an weird issues with attachments as of late. If I
send in a 1mb excel spreadsheet into RT it comes into the mail daemon
and is run properly. RT creates the files and directories in /tmp.
However the ID is created in the DB but the attachment is never
imported into the DB. Now if I send a smaller file of like 100KB of
excel it puts it into the DB fine. I see the same directories/files in
/tmp and the attachment is visible via the ticket. If I attempt a
manual attachment it still does not work.
I am currently running RT 3.0.11 with perl 5.8.3 on Redhat Linux.
Richie Crews
Team Lead of Unix Systems and Technologies
Red Hat Certified Engineer
Email: rcrews@intercall.com
Cell: (706) 773 - 3436
Desk: (706) 634 - 3681
Fax: (706) 634 - 3831
noname - 1K Download